IMPLEMENTATION PROFESSIONAL SERVICE (QIPS)
QIPS methodology is a structured implementation process used
to implement Peodesy into an organisation and is integrated
into the training and maintenance methodologies supported by
3R and its distributors.
following schematic outlines the QIPS approach to project implementation:
to the top
MANAGEMENT SERVICES (EMS)
is the importance of training, in terms of ensuring that the
system is adopted by users and operates successfully, 3R have
developed EMS specifically for projects to handle training and
education as a discrete project or programme within the overall
is particularly appropriate to organisations where the training
involved, has to cover as it does many functional areas and
different levels of user.
first key deliverable of EMS is to produce a Terms of Reference
document, including a Training Project Plan. The plan will categories
the training by functional modules/processes, detail the location
and style of training delivery, indicate the number of user
staff that should attend each course, and provide a schedule
of associated costs.
key benefit of using the EMS methodology is that rather than
delivering a series of standard courses, instead it tailors
all training materials, equipment and facilities to suit the
needs of each organisation taking into account their skill levels
and educational background.
Terms of Reference document will be prepared which will assume
that all training will be delivered on-site or at nearby locations.
Every implementation of software products provides
the following databases as a minimum:
– for holding live data and records;
Training – for new users to familiarize themselves with
Test – for testing new modules/features/upgrades before
transferring to live.
to the top
Maintenance Plan of 3R will provide support and maintenance
at four distinct levels:
the implementation sufficient knowledge transfer will take
place for the organisation to provide a degree of first
line support. This avoids a situation of over-reliance on
the supplier and ensures maximum system availability.
remote and tele diagnostic fault analysis will be used by
3R where necessary.
3R will provide local support and maintenance services either
from their office or via a local distribution including
on-site assistance where necessary.
In those circumstances where local support is unable to
resolve an issue, 3R could escalate it to the Worldwide
Support Centre. Four mean times for system down, critical,
semi critical and non-critical faults will be kept.
software update policy of 3R is designed as far as possible
to safeguard forward compatibility of system functionality.
This means that future upgrades will not cause the customer
to lose any functionality or parameterised requirements provided
as part of the system initially implemented in accordance with
an agreed specification.
new releases of 3R become available they are supplied free of
charge to every customer who has a current support agreement
and who wants to take the new release. The software is provided
on a default media of CD ROM, but can also be issued on a media
more suitable for the environment each customer, such as disk
or tape, along with a set of upgrade instructions. The process
is simple enough for most customers to perform the upgrade themselves
without assistance from IT specialists or 3R consultants.
3R will release a major version of Peodesy (e.g. 3.0) every
12 to 18 months, with a number of minor releases (e.g. 3.0.1,
3.0.2, etc) in between.
to the top